In order to run PocketMetro 2.1 on your phone, your phone must support MIDP, a specific version of Java. Most modern phone support Java, and most Java phones support MIDP, to the noticeable exception of i-Mode phones. PocketMetro 2.1 uses very little memory and power, so it is compatible with most phones.

PocketMetro 2.1 can run on any PDA compatible with MIDP. This include Tungsten's models from Palm and some PocketPC models. However, we kindly advise you to try Métro instead. Métro is equivalent to PocketMetro 2.1 but it runs natively under all Palm and PocketPC models.

Each mobile phone model has a maximum file size for individual Java applications. As usual, modern phones can use larger applications than older phones. In order to be compatible with the largest set of mobile phone models, PocketMetro 2.1 is limited to about 35 to 40Kb. Also, many Wap gateways limit the size of downloadable files to 40Kb. With such a small limit, it is impossible to package more than one big city in a single file.

However, most phones will allow you to load several Java applications, therefore you can have several instances of PocketMetro 2.1 loaded in your phone at the same time. For example, you can have one instance for London and one instance for Paris.

The roadmap returned by PocketMetro 2.1 represents a "best effort". For example, PocketMetro 2.1 takes switching times into account, but it cannot deal with infrequent lines. The reason is that it does not use actual schedules to compute the fastest way. If you have an intimate knowledge of a given network and a set of schedules, you could probably make a better job at finding the fastest way than PocketMetro 2.1. However, PocketMetro 2.1 has been tuned to give reasonable answers in all cases.

However, if you think that the roadmap computed by PocketMetro 2.1 really is incorrect, you're welcome to send us an email detailing the problem (Network name, start and end station, and why is the roadmap incorrect) at support@clocklabs.com.

As one may expected, it is very difficult to compute the "best" path between two stations. First, online services may use much larger databases to compute this best path, so they may give a more accurate roadmap. Second, the algorithms used are fairly complex and may give wildly different answers from similar data. But those services aren't available when you really need them, i.e. on the move. Finally, the "best" path is subjective. For example, some people prefer the really fastest roadmap between two stations, while some other will prefer a roadmap with the minimum amount of line changes.

However, if you think that the roadmap computed by PocketMetro 2.1 really is incorrect in some cases, you're welcome to send us an email detailing the problem (Network name, start and end station, and why is the roadmap incorrect) at support@clocklabs.com.

There are two possible explanations. First, did you disable one or several lines using the "Lines" options? If you did, you should try to reenable them. Second, is the displayed day and time correct and are you sure that there are trains operating at this time? Some public transportation networks run at all time (like the New-York Subway) while others are closed during the night (like the Paris Métro). If the time or day is incorrect, you will be getting an incorrect roadmap.

This functionality is not currently provided, but you can very easily query a roadmap between A and C, then a roadmap between C and B.

Yes, definitely. PocketMetro 2.1 does not rely on a carrier connection, so it will work just fine. Therefore you can take your mobile phone with you and let PocketMetro 2.1 guide you during your stay.

After you complete the purchase process, please check your email inbox for a confirmation email (if you purchased from our website, this confirmation email will be from Handango). This confirmation email will contain a 8-digit registration code. The idea is that you will enter this registration code within the evaluation version of PocketMetro 2.1 (which you likely already have installed on your phone). This registration code will then "unlock" the application and remove the 5 starts limitation. If you're unsure how to enter the registration key, please see the Registration section of this manual.

Thus, there's no need to "uninstall" the evaluation version and "install" a complete version, since the evaluation version and complete version of PocketMetro 2.1 are exactly the same. Typically, you will have already installed the evaluation version on your device and verified that it works before purchasing a registration key.

If you get a new phone sometime in the future, it's pretty easy to "transfer" your application over, if you kept the old registration code. Please follow those simple steps:

Even if you lost the registration code, we will try to find your email address in our records.

There are a few reasons why you may not have heard back from us yet:

In every case, you should try to resend your message after a few days, using our other email address: contact@clocklabs.com

Please send us your question by email at support@clocklabs.com and we will quickly get back at you.